🛡️ Safe Play Policy
Responsible Gaming at he77
he77 believes gambling should be fun, controlled, and well within your means. Our responsible gaming tools give every player in Bangladesh the power to manage their activity and stay in control.
At he77, we are committed to providing Bangladesh's most trusted online casino and sports betting experience — and that commitment extends beyond games and bonuses. We firmly believe that responsible gaming is the foundation of a sustainable, enjoyable platform. Gambling is entertainment. When it stays that way, it can be a rewarding part of your leisure time. When it stops being entertainment, it becomes a problem that affects your finances, relationships, and wellbeing.
That is why he77 provides a full suite of responsible gaming tools — accessible directly from your account at any time. These tools are designed to help you maintain boundaries, take breaks, and seek help if needed. We also have a dedicated team available around the clock to assist any player who feels their gambling habits may be getting out of hand. Your wellbeing comes first, always.
Your Safety Toolkit
1How to Access Your Responsible Gaming Tools
All responsible gaming tools on he77 are accessible directly from your account settings. You do not need to contact support to set a deposit limit or start a time-out — these controls are in your hands at all times. To access them:
- Log in to your he77 account and navigate to the Account Settings section.
- Select the Responsible Gaming tab to view all available tools in one place.
- Choose your preferred tool — deposit limit, time-out, self-exclusion, or session reminder — and follow the on-screen instructions.
- Changes to deposit limits and time-outs take effect immediately. Self-exclusion requests are processed within 24 hours by our team.
2Understanding Deposit Limits
Setting a deposit limit is one of the simplest and most effective ways to keep your gambling activity within a budget you are comfortable with. he77 allows you to set daily, weekly, and monthly deposit limits across all payment methods including bKash, Nagad, Rocket, and Upay. Once a limit is set, you cannot deposit more than the specified amount within the chosen time period — regardless of how many transactions you attempt.
Deposit limits reflect our commitment to responsible gaming as a practical, everyday tool — not just a policy statement. We strongly encourage all players, especially newer players, to set a deposit limit before placing their first bet. Here is how limits work on he77:
- Reducing a deposit limit takes effect immediately — you can always tighten your budget without delay.
- Increasing a deposit limit is subject to a mandatory cooling-off period of 7 days, to protect players from impulsive decisions made during a losing session.
- If you have an active self-exclusion in place, deposit limits cannot be modified or lifted — your account remains blocked for the full exclusion period.
3Self-Exclusion: A Serious Tool for Serious Situations
Self-exclusion is the strongest responsible gaming tool available on he77. When you self-exclude, your account is fully blocked — you cannot log in, deposit, place bets, or receive any promotional communications from he77 for the entire duration of your chosen exclusion period. Self-exclusion periods range from 6 months to 5 years, with a permanent option also available for players who decide they wish to stop gambling entirely.
To request self-exclusion, either use the Responsible Gaming tool in your account settings or contact [email protected] directly. Our team processes all self-exclusion requests within 24 hours. Any winnings generated from bets placed after a self-exclusion request has been submitted but before it is fully processed will be returned to the player. During the exclusion period, any attempt to open a new he77 account will be detected and blocked using your registered identity information.
4Recognising When Gambling Becomes a Problem
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming harmful. If you recognise one or more of these signs in your own behaviour, we strongly encourage you to reach out to our responsible gaming team immediately:
5Tips for Playing Safely at he77
Responsible gaming is not just about using tools — it is about maintaining a healthy mindset towards gambling as a form of entertainment. Here are some practical habits that he77 recommends for all players in Bangladesh:
- Set a firm budget before you start playing and treat any losses as the cost of entertainment — never chase them.
- Set a time limit for each gaming session and use he77's session reminder tool to alert you when that time is reached.
- Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Decision-making is impaired in these states and losses are more likely.
- Keep gambling separate from other parts of your life. Do not let it affect your work performance, family time, or financial obligations.
- Take regular breaks. Step away from the screen, enjoy other hobbies, and remind yourself that gambling is just one small part of a balanced life.
6Age Verification and Protecting Minors
he77 operates a strict 21+ age policy. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any gambling activity on the he77 platform. Age verification is a mandatory step in the account registration process for all players in Bangladesh. he77 may request additional proof of age at any time, including during KYC verification.
We are also aware that some he77 players may share devices with younger family members. We strongly advise all players to take the following precautions to prevent access by minors:
- Never save your he77 login credentials on a shared or family device. Always log out after each session.
- Use screen lock and device PIN features to prevent children or other family members from accessing your device without your knowledge.
- If you suspect a minor has accessed your account, contact [email protected] immediately. We will investigate and take appropriate protective action without delay.
7Contacting he77 Responsible Gaming Support
If you are concerned about your own gambling or the gambling habits of someone close to you, please do not hesitate to contact he77's responsible gaming team. Our team is trained specifically to assist players who are experiencing difficulties — all conversations are strictly confidential and handled with care and without judgment.
8he77's Commitment to Responsible Gaming
he77 was built with Bangladesh's players in mind — and that means building a platform that takes player welfare as seriously as game quality and payment speed. Responsible gaming is not a legal checkbox for us. It is a core value embedded in how we design account features, how we train our support team, and how we communicate with players. We actively monitor account activity for patterns that may indicate problem gambling, and where we see warning signs, our team will reach out proactively to offer support.
We also recognise that for some players, gambling at any level may not be appropriate — whether due to financial circumstances, personal history, or other reasons. If you decide that he77 is not right for you, we will support that decision fully and ensure your account is closed or excluded with no friction whatsoever. Your long-term wellbeing matters more to us than your activity on our platform.